Support Hotline Service
Because every business is different we offer flexible support options
The core of our support infrastructure is our Help Desk. The facility is electronically managed and staffed by a team of highly qualified application engineers with a range of industrial backgrounds and certified technical skills. Their experience and our close links with our business partners enables us to resolve a large proportion of support calls online via telephone and email. Using secure connections we can configure and run applications remotely, diagnose and fix problems and transfer files as if we were in the same office and under strict security.
All supported customers also have 24 hour access to the latest technical information in the secure SupportNet section of this web site. A searchable knowledgebase of frequently asked questions (FAQ), tips and fixes is always available whenever you need it.
As well as supporting your applications we can also provide operating system and hardware support for workstations, storage and peripherals.
Support Solutions that Meet your Precise Needs
Built around this core infrastructure are a number of configurable support options that are design to meet each customer's individual business needs.
• Telephone & electronic online support
• Unlimited access through fixed term contracts
• Pay as you go contracts
• Support including application update training programs
• Legacy system or data migration support
• OEM program based configuration and support
• Full or partial outsourcing programs
Complete Support
As part of our telephone and electronic online support we include audit visits from our application engineers to ensure that you are getting the optimum performance and productivity from your IT investment. These visits might include a review of the software and hardware configuration or hints and tips to speed up areas of your work.
Get off to a Flying Start
For new users our Flying Start program provides extra support for the first three months to help your team put their training into practice. We can't do your job for you but our support team will try and make you as productive as possible as quickly as possible!
Mentoring and Consultancy
Some projects will be completed more effectively if our engineers are actually on site to deal with any outstanding issues. Our teams of experienced engineers are available for short or long term secondments to complete specific projects at your location.
